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DEENPLDSB
Service Center

Service & Contact

We are here for you – personally, by phone, and digitally.

Customer Digital Services

Phone Hotline

Mon-Fri: 07:00 - 17:00

0355 2894400

E-Mail Service

Response within 24h

service@spn-verkehr.de

Help Center

Frequently asked questions

Go to FAQ
Kundenzentrum Stadtpromenade

Customer Center

Closed

Personal advice on site. We are happy to help you with all questions about fares, timetables and subscriptions.

Stadtpromenade 5

03046 Cottbus

Opening Hours

Monday – Friday 07:30 – 18:00

In the Customer Centre you can get:

  • All tickets for buses and trams in local transport
  • Timetable booklets and individual timetables
  • Information on traffic changes
  • Tickets for regional trains in Berlin and Brandenburg (VBB)
  • Individual information for your journey from your door to your destination
  • Information materials on tourist destinations in Spree-Neiße and the region
  • Mobility advice for groups, tourists, business travellers...
  • SPN Verkehr and Park Railway souvenirs
  • Possibility to settle increased transport charges (fare evasion)
  • Student travel passes
Kundeninformation Bahnhof
Open

Customer Information Station

Personal advice and ticket service directly at the station.

Customer Information Station

Station

Opening Hours
Mon-Fri 07:30 - 17:30
Sat 08:30 - 13:30

At the station customer information desk you can get:

  • VBB tickets and connecting tickets
  • Fare and journey advice
  • Information on timetable changes
  • Information on subscription and student tickets
  • Support with ticket purchase questions
  • Personal on-site advice
Additional Services

Experiences & Special Trips

From depot tours to historic charter rides: discover special offers around SPN Verkehr.

Depot Tour

Behind-the-scenes insights

Whether school class, club or company group: experience our depot and get practical insights into daily public transport operations.

  • Prices from €2.00 per child (group ticket)
  • Minimum group size: 10 people
  • Barrier-free tour areas
Contact person: Udo Seidel
Phone: 0355 8662 237
Mobile: 0172 588 1431
E-Mail: udo.seidel@spn-verkehr.de
Request a tour

Vehicle Rental

Rent historic vehicles

For weddings, birthdays, company events or trips: our restored classics make your event truly memorable.

  • Freely selectable route through Cottbus
  • Historic trams and buses
  • Reservation by phone or e-mail
Phone: 0355 8662-225
E-Mail: sonderfahrten@spn-verkehr.de
More about rental Vehicle overview (PDF)

Bus School

Safety training for children

The classroom on four wheels is designed for first graders and teaches safe behavior on and around buses.

  • Hands-on exercises at stops and inside the bus
  • In cooperation with police and traffic safety partners
  • Educational film “Deine Fahrt” available free of charge
Contact: +49 (0) 355 / 28 944 00
Watch educational film on YouTube
24/7 Service

Digital Services

Use our online offers around the clock. Buy tickets, check timetables or give feedback.

Subscription Management

Manage your subscriptions easily online.

Timetable Info

Real-time information on all lines.

Feedback

We look forward to your feedback.

Help Center

Frequently Asked Questions

Lost items are kept in our lost and found office. Call us or drop by.
Yes, taking bicycles is permitted at most times. Please buy an appropriate ticket.
Yes, strollers are transported free of charge in the designated multipurpose areas. Please ensure safety.
Yes, our night bus lines (2N, 3N, 4N) run daily from approx. 9:00 PM. Exact times can be found in the timetable.
Tickets are available at all vending machines, in the customer center, or directly from bus staff.
Due to fire safety reasons, bringing e-scooters onto our vehicles is currently prohibited.
Dogs require a ticket at the reduced fare. Small dogs in suitable transport boxes travel for free.